Exchange/Return Policy

Sample: Please note that all sample purchases, whether the 3-sample or 6-sample option, are final sale and non-returnable, non-refundable, and non-exchangeable.

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100 mL/3.4 oz Bottle: All 100 mL (3.4 oz) bottles are custom-made to order according to your choosen scent and bottle selections. As bespoke items, they are final sale and ineligible for returns, refunds, or exchanges; however, they are eligible for exchange under the limited exceptions below.

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• Exception No. 1: Gifting Exchange Policy. If you purchase a full-sized bottle as a gift and the recipient (which can be you) prefers a different scent, we are happy to offer an one-time exchange under the following conditions:

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      (a) Exchange Process: Please ship the bottle you wish to exchange in its original packaging,

      including the two navy perfume boxes, to 3705 Clovis Road, #413D, Lubbock, TX 79415, using

      carrier of your own choice. Kindly include a note with your name and order number inside

      the package so we can identify you and your order. Upon receiving and inspecting your

      returned bottle, we will issue a store credit for the full purchase amount so you can place a new

      order for your preferred scent.

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      (b) Shipping Fees: The customer is responsible for return shipping costs via the carrier of their

      choice. 

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      (c) Eligible Window: Exchange requests must be initiated within 45 calendar days of the original

      purchase date (i.e. the date that you place the order).

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      (d) Product Condition: The returned perfume must be at least 95% full (unused) and the returned 

      bottle must not be broken. 

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      (e) Please note: Exchange requests submitted after the 45-day window or for bottles with less than

      95% remaining contents are not eligible for exchange. Each order is eligible for an one-time

      exchange only.

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• Exception No. 2: Holiday Gifting Exchange Policy. All terms, conditions, and requirements outlined in Exception No. 1 apply to holiday purchases, with an extended eligibility window. For any full-sized bottle purchased between October 1st and December 25th, exchange requests must be initiated by January 20th of the following year.

• Exception No. 3: Broken Items. We take great care in packaging your orders, but if your bottle arrives broken, we will gladly send a replacement:

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      (a) Notice Requirement: Please email our customer care team at support@aureefragrance.com

      within 7 days of delivery.

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      (b) Proof of Damage: Your email must include clear photo(s) showing the broken bottle, your name

      and order number.

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      (c) Replacement Process: We will email you a pre-paid shipping label. Please pack the broken

      perfume bottle along with the navy perfume boxes. Upon receiving and inspecting your returned

      bottle, a replacement bottle in your original selected scent will be shipped directly to the same

      delivery address from your original order.

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      (d) Please note: Replacement requests submitted after the 7-day delivery window or without photo

      documentation will not be eligible for replacement.

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Tote Bag/Notebook: All tote bags and notebooks are final sale and non-returnable, non-refundable, and non-exchangeable.

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​Gift Card: All Gift Cards and E-Gift Cards are final sale and non-returnable, non-refundable, and non-exchangeable. Gift cards and E-Gift Cards cannot be redeemed for cash, except where required by applicable law.

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If you have any question, please email our care team at support@aureefragrance.com